Prelaunch
reservation terms.

1. Your reservation and the seller

Nexelya is the seller and provider of LeadLuna. These terms govern only the LeadLuna prelaunch reservation identified as version prelaunch-20261113-v1. For this reservation, these terms control availability, setup timing and preactivation refunds wherever an older general pilot or service page describes a different stage of the offer.

The reservation costs USD $99 one time, with no setup fee. It is for one proposed pilot: one business location, one dedicated inquiry inbox, one walkthrough calendar and 14 future live days. The first release is limited to one reservation. The service is delivered remotely; no physical item is shipped.

Prices exclude any applicable tax. Nexelya is currently collecting no sales tax on initial reservations under its current policy. Stripe shows the final payable amount before payment. No extra service, upgrade or overage is purchased through this reservation.

2. Prelaunch status and timing

LeadLuna is not live. There is no confirmed launch date. Production readiness and external provider approval remain unfinished. Paying does not make the service available, start setup work or start the 14 live days.

Automated account creation, guided onboarding and connected delivery are not included at this stage. Nexelya verifies the payment and reviews the business fit, then communicates the available next steps. Do not forward prospect inquiries or send account passwords for this reservation.

A setup schedule will be disclosed when the service is ready for your business and required information/access can be supplied. The ordinary service’s setup target does not create a prelaunch delivery deadline. Any change to the agreed scope, price or billing requires separate acceptance.

3. Who the proposed pilot fits

The reservation is for an independent commercial cleaning business in the United States serving offices or ordinary warehouses. Your business must already receive website or email inquiries and have someone able to attend walkthroughs and prepare quotes.

The proposed standard connection is a dedicated Google Workspace/Gmail inquiry inbox and an owned Google Calendar. Google external-customer approval is pending. Microsoft 365 is not supported at this stage. Nexelya reviews the actual mailbox, calendar and website-form requirements before activation. If the proposed standard setup cannot support the business, Nexelya fully refunds the reservation.

Initial outgoing responses require human approval, and every pilot conversation is reviewed during agreed coverage. The proposed pilot shares an allowance of up to 100 new inquiries and 1,000 AI replies. There are no automatic paid overages.

Your team supplies accurate approved business information, maintains authorized access, handles escalations, attends walkthroughs, sets prices and prepares quotes. The offer excludes phone/SMS, autonomous pricing, crew scheduling and guaranteed leads, appointments, customers or revenue.

4. Setup acceptance and activation

Before delivery begins, Nexelya will confirm material compatibility, collect approved business information through an appropriate process and verify the setup. You must accept that setup and separately authorize activation. Only activation starts the 14 live days. Setup or launch delays before activation consume no live days.

A reservation does not authorize outgoing service messages, mailbox/calendar access or customer AI processing by itself. These require their applicable account permissions and approvals. A walkthrough appointment is separate from a cleaning contract or a promise of crew availability.

5. Cancellation and the full preactivation refund

You may request a full $99 reservation refund at any time before activation. This includes a change of mind, an unconfirmed or delayed launch, an unsupported setup, and guided setup that has started but has not been activated. Nexelya deducts no setup or original payment-processing fee from this refund.

To cancel and request the refund, email support@nexelya.com with your reservation email and Stripe receipt or payment reference. A reason is optional. Never send card numbers, passwords or mailbox credentials.

Nexelya verifies the payment and returns the refund to its original payment method where supported. We aim to submit an eligible refund within two business days after verification and explain any delay. The payment provider and bank control when the credit appears. A cancellation request is effective when Nexelya receives it, including outside review windows.

After you separately authorize activation, the reservation’s full preactivation refund ends. The ordinary pilot refund policy then provides prorated unused live-time refunds against the $99 live-service price and applicable interruption protections. Nothing here limits rights required by applicable law.

6. Optional $249/month continuation

Monthly continuation is USD $249 per month only if you later make a separate affirmative choice under clear billing and cancellation terms. The reservation, pilot payment, a saved payment method, positive feedback or silence never authorizes monthly enrollment.

There is no automatic conversion from this reservation or the future pilot to a subscription. No future subscription or recurring commitment is included in today’s $99 payment.

7. Payment confirmation, support and information

Enter payment-card details only in Stripe’s hosted checkout. Save the Stripe confirmation or receipt. A return-page visit alone does not verify payment or reserve a place; Nexelya checks the provider’s payment record. Nexelya remains responsible for the reservation, service and refunds.

Email support@nexelya.com for reservation, fit or refund help. The existing support review windows are Monday–Friday at 9:30 a.m. and 3:30 p.m. Pacific, excluding U.S. federal holidays. We aim to acknowledge requests at the next review window; this is not a guaranteed resolution time or around-the-clock support.

The fit check on the reservation page stays in that browser page. It does not create an account or transmit answers to Nexelya or Meta. Stripe handles the payment entry. Nexelya uses the contact, payment-reference and support records needed to manage the reservation and applicable billing/legal retention. The service privacy information explains further access and retention controls. No prospect inquiry content is required for this reservation.